Introduction

At Yazodo, your privacy is important to us, and we are fully committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you interact with our website, mobile applications, and services. By using our platforms, you consent to the practices described in this Privacy Policy.

Information We Collect

We collect various types of information to provide and improve our services. This includes personal details such as your name, contact information, date of birth, Emirates ID or passport number, and other identification or financial documents you may submit. Additionally, we gather data related to your use of our platforms, including IP address, browser activity, transaction history, inquiries made, and device information. If you apply for any financial products or services through us—such as mortgages, POS loans, business loans, working capital loans, or other banking solutions—we may also collect salary slips, bank statements, credit scores, and related financial data to assess your eligibility and facilitate your application with banks and financial institutions.

How We Collect Information

Your personal information may be obtained directly from you when you use our platforms, register, complete forms, or communicate with our team or affiliates. We may also receive data from third-party sources including real estate agents, banks, analytics providers, or government entities such as Ejari.

Purpose of Processing Your Information

We process your information in accordance with applicable data protection laws and for legitimate purposes including providing services, responding to inquiries, conducting credit checks, improving our website, customizing your experience, conducting marketing activities, complying with legal obligations, and enhancing service quality.

Information Sharing

We may share your personal data with selected real estate brokers, developers, financial institutions, service providers, or business partners to facilitate the services you request. This includes sharing your information with banks for mortgage processing or with credit bureaus for financial assessment. We also work with trusted third-party providers for marketing, analytics, hosting, payment processing, and other support functions, ensuring all such parties uphold appropriate confidentiality and data security measures.

International Data Transfers

Your data may be transferred to and stored in locations outside your country of residence, including regions with different data protection standards. We take reasonable steps to ensure that any international transfers are performed securely and in line with applicable laws.

Data Security

We employ technical and organizational security measures to protect your data from unauthorized access, misuse, or loss, and only allow access to those who need it for legitimate business purposes. However, we cannot guarantee the security of data transmission over the internet and encourage you to protect your login credentials at all times.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or to comply with legal, regulatory, or contractual obligations. The retention period varies depending on the nature of the data and our relationship with you.

Your Rights

You have rights concerning your personal data, including the right to access, correct, or delete your data, restrict or object to its processing, request data portability, or withdraw consent at any time (where applicable). If you wish to exercise any of these rights, please contact us using the contact information provided below. We may ask you to verify your identity before processing your request.

Marketing Preferences

You can manage your communication preferences by opting out of marketing emails using the unsubscribe link provided in each message or by contacting us directly. Please note that even if you opt out of marketing communications, we may still send you service-related notifications regarding your account or transactions.

Third-Party Links

Our platforms may include links to third-party websites or services, including social media platforms. We are not responsible for the privacy practices of such external platforms and encourage you to review their respective privacy policies.

Minors’ Privacy

We do not knowingly collect or process data from children under the age of 18. If you believe that a minor has provided us with personal data without parental consent, please contact us, and we will promptly delete the information.

Policy Updates

This Privacy Policy may be updated from time to time to reflect changes in legal or regulatory requirements or our practices. We will notify you of any significant changes where legally required. The updated policy will take effect once published on our website.

Contact Us

If you have any questions or concerns about this Privacy Policy or how your personal data is handled, please contact our Data Protection Officer at [email protected] or write to us at our address